Frequently Asked Questions

Q:  How do I receive a quote?

A:  You may request a quote by phone, fax, e-mail or by visiting one of our local showrooms.

Q:  How do I place an order?

A:  Once you have received and agreed upon a quote, one of our account managers will email or fax you a contract for your review. To secure the date of your event and equipment needed, 50% payment is due at the time of the reservation (for non billing accounts).  Final payment must be made no later than 2 weeks prior to the event date.

Q:  When do I need to make a reservation?

A:  Planning ahead helps to ensure equipment availability.  The sooner you make a reservation, the better!  Any time that you are planning a large event, we advise that you contact us multiple months in advance.  However, even if you think that it's too late - give us a call!  We will make every effort to meet your needs.

Q:  Can I pick up my equipment?

A:  Yes, you can!

Q:  How do I arrange for a tent?

A:  Call our office and we will help assess your needs, and if necessary we will come to your event site to better assist you.

Q:  How far do you deliver?

A:  Nationwide, although the size and type of job dictates the feasibility of delivery costs.

Q:  Do you have an emergency number?

A:  Yes, when you call our main phone line it is fowarded after hours to an emergency contact.

Q:  How is equipment delivered and how should it be returned?

A:  All rental items will be delivered and picked up at a designated location. Our personnel are instructed to neatly stack all items. Our equipment arrives in special containers to ensure that it will arrive sanitized and table ready. All items are counted at delivery and again at pickup. If an event site/venue does not allow this, the counts will be held until they return to our warehouse. All chairs and tables must be broken down and stacked prior to pick up. To comply with the health department regulations all glassware, flatware and china must be rinsed and returned to the crates in which the items were delivered. Labor charges will be applied should equipment not be ready at the time of pickup or rinsed properly.

Q:  Do you offer event set up and break down?

A:  Yes, we do!  There are additional charges for these services and they are based on staff availability.

Q:  Do I need an appointment to visit your showroom?

A:  Our designer showrooms are open year-round and although an appointment is not needed, we encourage you to make one. Please call today to arrange an appointment with one of our local account managers.

Q:  How much do linen rentals cost?

A:  Pricing is determined by the size and pattern of each cloth. Our account managers are available to assist you Monday-Friday from 9:00 AM until 5:00 PM, and on Saturdays from 10:00 AM until 2:00 PM. Inquiries are welcome by phone, fax or email.

Q:  How do I handle damp or wet linens after an event?

A:  If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damage to the fabric, which may result in damage fees.

Q:  What is your policy regarding misplaced or damaged linens and/or broken equipment?

A:  Items not returned will result in additional fees. These fees will be additional to the original rental contract and will be applied to the final invoice. There is a small damage fee included in your original rental agreement, but to avoid further charges you must return the equipment, even if damaged.